My Ring Doesn't Fit. What Should I Do?Updated 2 years ago
First, don't worry; we will work with you to ensure you get the right fit. To resize the ring, you will need to return the item to us:
- Contact us via email or phone with your order number, and let us know that you need to resize the ring (either larger or smaller).
- We will get in touch with you to confirm the new size and issue a returns label for you with clear instructions so you can safely send the item back to us by a fully insured express courier.
- The paperwork we issue is valid for three months, so you can return the ring when it’s convenient for you, though we recommend doing so ASAP.
- We will confirm receipt of your ring when it’s back in Dublin and will update you on the timeframe for the next step.
Our contact details:
We want to make it as easy as possible for you to contact us, so use whichever method is most convenient for you.
Phone:
- Canada and US (toll-free): 1-888-620-3449.
- Ireland: (01) 547 6021.
- Everywhere else: 00 353 1 547 6021.
Email: [email protected]
LiveChat on our website. Look for the pop-up box.
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