I Need To Return An Item. What do I do?Updated 2 years ago
If you wish to return an item to us for any reason:
- First contact us via email or phone with your order number, and tell us what you need from the return: an exchange, a refund, etc.
- We will issue returns labels and clear instructions so you can safely send the item back to us by a fully insured express courier.
- The paperwork we issue is valid for three months, so you can return the item when it’s convenient for you.
- We will confirm receipt of your parcel when it’s back in Dublin and will update you on the timeframe for the next step.
Our contact details:
We want to make it as easy as possible for you to contact us, so use whichever method is most convenient for you.
Phone:
- Canada and US (toll-free): 1-888-620-3449.
- Ireland: (01) 547 6021.
- Everywhere else: 00 353 1 547 6021.
Email: [email protected]
LiveChat on our website. Look for the pop-up box.